Account Opening Policy

• Eligibility: Customers must be at least 18 years old and provide a valid government-issued ID.
• Documentation: Required documents include proof of identity, proof of address, and social security number or equivalent.
• Account Types: Available account types include checking, savings, joint accounts, and specialized accounts with specific features and restrictions.

Account Maintenance Policy

• Minimum Balance Requirements: Each account type has specific minimum balance requirements; monthly maintenance fees may apply if not met.
• Account Statements: Statements are provided monthly or quarterly in paper or electronic formats.
• Inactive Accounts: Dormant accounts may incur fees; reactivation requires verification, and customers will be notified.

Transaction Policy

• Deposit Limits: Limits apply to cash deposits, check deposits, and electronic transfers, varying by account type.
• Withdrawal Limits: Limits are set for ATM withdrawals, over-the-counter withdrawals, and online transactions.
• Fees: Transaction fees include overdraft fees, foreign transaction fees, and wire transfer charges.

Security Policy

• Fraud Protection: We monitor suspicious transactions and notify customers promptly to prevent fraud.
• User Authentication: Online banking requires two-factor authentication and secure PINs.
• Data Confidentiality: Customer data is kept confidential and secure per applicable privacy regulations.

Overdraft and Credit Policy

• Overdraft Protection: Overdraft protection is available with specific limits and fees; opt-in or opt-out options are provided.
• Interest Rates: Interest rates for overdrafts, loans, and credit accounts are variable and determined based on account terms.
• Repayment Terms: Repayment schedules, fees, and penalties for late payments are outlined for loans and overdrafts.

Closure Policy

• Account Closure Procedures: Customers may close accounts with proper notice and forms as required.
• Involuntary Closure: Accounts may be closed by the bank due to inactivity or non-compliance with policies.
• Final Transactions: Pending transactions are processed, and remaining balances are distributed upon account closure.

Compliance Policy

• Regulatory Compliance: We adhere to banking laws, including anti-money laundering (AML) and consumer protection regulations.
• Reporting Requirements: Suspicious transactions and large cash transactions are reported to regulators as required.
• Updates: Customers will be informed of policy or account changes affecting their banking relationship.

Customer Service Policy

• Customer Support: Support is available via phone, email, or in-person during business hours.
• Complaint Resolution: Complaints can be filed and will be resolved within a specified timeframe.
• Feedback: We encourage customer feedback to improve services via our feedback platform.